Returns & Refunds

We want you to love your order, so please read our returns policy carefully before making a purchase.

🧵 Digital Items
All digital items are non-refundable, as they are delivered instantly and cannot be returned.

👶 Personalised Items
All personalised products are made especially for you, so they are non-refundable.

We only offer a refund or replacement if the item is faulty or damaged.

🎁 Non-Personalised Items
Non-personalised items can be returned within 14 days of delivery.

To be eligible for a return:
• The item must be unused
• It must be in its original condition

Please note that return postage costs are the responsibility of the customer.

⏱️ Reporting an Issue
If your item is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.

Please include:
• Your order number
• A clear photo of the issue

We will review this and arrange a suitable solution for you 🤍

📍 Important Information
We are not responsible for:
• Incorrect personalisation provided by the customer
• Incorrect address entered at checkout

Please double-check your details before placing your order 🤍

💌 Need Help?
If you have any questions, feel free to contact us at:
info@feelinkgreat.co.uk